FAQ
Frequently Asked Questions
How can I contact Cannon System Design for support?
For technical support, you can: 📧 Email: support@cannonsystem.design 📞 Call: 817-203-4978 Option 1
Our team is available Monday – Friday, 8 AM – 5 PM CST.
Does Cannon System Design offer emergency support services?
Yes! We provide after-hours and emergency support services. Emergency calls outside of business hours will be subject to additional service fees. Contact 817-203-4978 Option 7 for immediate assistance.
What services does Cannon System Design offer?
We specialize in: ✅ IT & Networking Solutions – Structured cabling, fiber optics, network installation ✅ Conference Room Systems – Video conferencing design and installation ✅ Security & Access Control – Surveillance cameras, access control
For a full list, visit our Services page click here.
What sectors does Cannon System Design serve?
We provide technology solutions for: 🏢 Corporate & Offices 🏥 Healthcare & Medical Facilities 🏫 Education & Schools 🏛 Government & Municipal Buildings ⛪ Churches & Houses of Worship 🛍 Retail & Commercial Spaces
If your industry isn’t listed, contact us to discuss your needs.
What are the company holidays?
Cannon System Design observes several company holidays throughout the year. For a complete list of holidays, please visit our Company Holidays page. (click here)
What are the business hours for Cannon System Design services?
Our business hours are Monday through Friday from 9AM to 5PM CST. We are closed on Saturdays and Sundays. However, support is available 24/7 for urgent issues.
What are the accepted payment types?
We accept the following payment methods: ✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover) ✔ ACH/Bank Transfers ✔ Checks (for approved accounts only) ✔ Wire Transfers (for large projects)
Payments can be made online through our invoicing system.
How can I request a quote for a project?
You can request a quote by: 📞 Calling: 817-203-4978 Option 2 📧 Emailing: sales@cannonsystem.design 🖥 Filling out our contact form click here
One of our specialists will reach out to discuss your needs and provide a tailored estimate.
Do you offer remote IT support?
Yes! We provide remote troubleshooting, system monitoring, and IT support for network and security systems. Remote support can often resolve issues quickly without the need for an on-site visit.
Do you provide consulting services?
Yes, we offer consultation and project design services for clients needing expert advice on technology integration.
Do you offer residential services?
Cannon System Design primarily serves commercial clients. However, we may take on select residential projects involving custom solutions.
Can I purchase hardware from Cannon System Design without installation?
Yes, we sell IT and security hardware without requiring installation. However, we highly recommend professional installation to ensure optimal performance. Contact sales@cannonsystem.design for pricing and availability.
Can you integrate my existing equipment into a new system?
Yes, we can integrate existing security and IT hardware into new systems, provided they are compatible. We assess existing equipment during the consultation phase to determine feasibility.
Do you offer training on installed systems?
Yes, after installation, we provide onsite or virtual training sessions to ensure your team knows how to operate the equipment. We also provide documentation and ongoing support as needed.
What areas does Cannon System Design serve?
Cannon System Design primarily serves the Dallas-Fort Worth and North Texas region. However, we can accommodate projects outside of this area on a case-by-case basis.
If your location is outside our standard service area, we’d be happy to assist, but a trip charge and associated travel expenses may apply.
To check if your city is within our service range, use our contact page or email us at sales@cannonsystem.design.