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Cannon System Design Product Return Policy

Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time. Customers may obtain additional details and any applicable updates from the dedicated Seller account manager and may obtain manufacturer contact information by contacting Cannon System Design Customer Support at:

Return Restrictions

1. Defective Product Returns

Customers may return most defective products directly to Seller within fifteen (15) days of the invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair. After fifteen (15) days, only the manufacturer warranty applies.

2. Non-Defective Product Returns

Customers may return most non-defective products directly to Seller within thirty (30) days of the invoice date and receive, at Customer’s option, credit or exchange. A minimum 15% restocking fee will be deducted from any such credit or exchange.

  • Condition Requirements: Items must be returned in like-new condition, free from visible signs of wear, including but not limited to scratches, dents, or other cosmetic damage.

  • Packaging Requirements: Opened products may be returned, but all original items must be included in the box (manuals, accessories, cables, warranty cards, etc.). Devices cannot be opened or tampered with—only the box may be opened.

3. DOA (Dead on Arrival) Products

If a product arrives non-functional (DOA), customers must notify Cannon System Design within fourteen (14) days of delivery to receive an expedited replacement.

4. Restricted, Repair-Only Returns

Certain products are eligible only for repair—not exchange, replacement, or credit. These must be returned directly to the manufacturer or taken to an authorized service center. Contact Cannon System Design Customer Support for more information.

5. Restricted, Manufacturer-Only Assistance

Some products cannot be returned to Cannon System Design under any circumstances and must be handled directly with the manufacturer. Contact Cannon System Design Customer Support for guidance.

6. Special Orders & Custom-Manufactured Products

  • Special Orders: Products that are specially ordered may be non-returnable or have additional restrictions provided at the time of sale. Contact Cannon System Design Customer Support for details.

  • Custom-Manufactured Products: Any product that is custom-manufactured, modified, or built-to-order is not eligible for return under any circumstances.

7. Return of Software or DVDs

  • Refunds are available only for unopened, undamaged software and DVD movies returned within 30 days of the invoice date.

  • Defective software/DVDs may be exchanged for the same title if returned within 30 days.

  • Multiple software licenses may be returned only if authorized in advance by the manufacturer and returned within 30 days of the invoice date.

8. Non-Returnable Items

The following items cannot be returned:

  • Consumables (batteries, cables, adapters, etc.)

  • Custom-configured or modified equipment

  • Custom-manufactured products (built-to-order, specialized hardware, or custom fabrication)

  • Products with missing or tampered serial numbers

  • Software or DVDs that have been opened

  • Products classified as “Manufacturer-Only Assistance”

Customer Shipment of Returned Merchandise

Return Merchandise Authorization (RMA) Number

No returns will be accepted without an RMA number issued by Cannon System Design. To obtain an RMA, customers must provide:

  • Customer name

  • Invoice number

  • Product serial number

  • Description of the issue

Customers have five (5) days to return a product after an RMA is issued. Unauthorized returns may be refused.

Returned Products Must Be Complete

All products must be returned 100% complete, including original boxes, packing materials, manuals, and accessories. A minimum 15% restocking fee applies to incomplete returns.

Responsibility for Shipping Costs

  • Customers are responsible for return shipping costs.

  • Cannon System Design will cover shipping costs for replacements or exchanges and match the customer’s shipping method.

Customer Shipping Insurance

Customers are strongly advised to purchase full shipping insurance and use a carrier that provides proof of delivery. Cannon System Design is not responsible for lost or damaged return shipments.

Merchandise Damaged in Transit

Refusal/Receipt of Damaged Products

If a package arrives damaged, customers should refuse delivery. If delivery is accepted, customers must:

  1. Note the damage on the carrier’s record.

  2. Save the merchandise and all packaging in its original condition.

  3. Notify Cannon System Design within fifteen (15) days to arrange for carrier inspection and pickup.

Failure to report damage within 15 days will result in the merchandise being deemed accepted as-is.

Missing Items from Shipment

Customers must report missing items within 14 days of delivery.

Refunds & Credits

  • Refunds will be issued to the original payment method (credit/debit card).

  • If the original payment method is unavailable, refunds will be issued via check.

  • Store credits issued by Cannon System Design must be used within one (1) year from the date of issuance. Unused credits will expire automatically.

Warranty Assistance

For warranty-related issues, please contact:
📧 warranty@cannonsystem.design

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