After-Hours Labor and Emergency Service Call Policy

At Cannon System Design, we strive to provide timely and efficient service, especially during after-hours and emergency situations. In the event of such service calls, the following policy applies:

After-Hours Labor and Emergency Calls:
- Any work requested outside of regular business hours or during emergency service calls will be billed at the applicable after-hours rate. This includes any labor and travel time incurred by Cannon System Design personnel.
Customer Oversight Clause:
- If Cannon System Design is unable to complete the requested work during an after-hours labor or emergency service call due to a customer oversight, miscommunication, or failure to provide necessary access or resources, the customer will be responsible for 75% of the allocated project labor for the time scheduled for that service call.
- Customer oversight includes, but is not limited to:
  - Lack of access to the required work area or equipment.
  - Failure to provide necessary materials or documentation.
  - Incorrect information that leads to delays or inability to perform the work.
Billing and Payment Terms:
- The invoice will reflect 75% of the total labor hours allocated for the service call, regardless of whether the work was completed, due to customer oversight. This fee compensates for the time and resources committed by Cannon System Design personnel.
- Payment terms for after-hours and emergency services are subject to the agreed-upon contract or standard terms and conditions for service.